We have built or converted databases for our customers for more than 35 years, structuring and populating them according to company policy or internationally recognised standards. During conversion, all related information such as history is retained in the TM Master database which is created.
Outsourcing has become a very common mode of handling non-core activities. As an ASP, we provide customers with an alternative to the costly and time consuming process of installing, operating and maintaining an IT solution over numerous servers and computers. We even provide technical support and security for your data and software.
Synchronising data between the office and vessels en voyage is one of the main challenges faced by many ship owners. Although TM Master is furnished with a robust and highly reliable replication engine, glitches may occur. Constant service monitoring is the only possible remedy. Tero Marine’s replication monitoring service ensures that your data is updated and consistent throughout your fleet, saving valuable time and cost. The service furthermore reduces the need for error handling and increase reliability and quality.
Our Health check service provides a regular follow-up and clarification of the status and the well-being of your TM Master system and the database. The service includes a quarterly full-day walk through of the system, testing of the user environment, database review as well as monitoring the overall use and health of the system. All findings are reported in a quarterly status update, along with recommendations for change. We can also trend our findings to perform preventive maintenance, ascertaining that your system functions optimally at all times.
Tero Marine engineers can help you design your TM Master system, and assist you through the deployment process - ensuring that the system is tailored to your needs. As part of the implementation project, we build the system around your maintenance philosophy and help initiate any change processes needed.